Qantas - Special report: How the online retail boom has change the face of logistics

Qantas Special report
Wednesday, 1 May, 2013

Australians still love to shop until they drop… the mouse or the broadband connection, that is. According to the National Australia Bank’s online retail sales index, Australians last year spent $12.8b online. Admittedly, that’s still only 5.8 per cent the size of traditional bricks-and-mortar retailing. But the online annual growth of 23 per cent in 2012 was almost 10 times that of traditional retailing.

It’s easy to understand why. Time-poor consumers can buy in minutes what might otherwise consume hours in traffic-choked travel – to potentially return empty-handed, for want of the right size or colour product in stock. There’s also the phenomenon of Australia’s resources boom, which physically separates an entire market of cashed-up consumers from traditional retail outlets.